Strategic Communication with NLP
Communication & Behaviour
Strategic Communication with NLP
Programme Overview
A communication-focused programme introducing selected Neuro-Linguistic Programming concepts that can support more effective client conversations.
The programme emphasises practical communication, listening, questioning and rapport-building techniques rather than theoretical NLP concepts.
Lesson Outline
- How communication is interpreted
- Verbal and non-verbal communication
- Perception and individual perspectives
- Recognising communication patterns
- Understanding rapport
- Matching communication appropriately
- Pace, tone and language
- Establishing connection without imitation
- Developing greater awareness during conversations
- Recognising key words and client priorities
- Listening for underlying concerns
- Avoiding premature assumptions
- Open and closed questions
- Clarifying questions
- Exploring assumptions and motivations
- Helping clients articulate needs more clearly
- How language shapes understanding
- Positive and constructive framing
- Explaining complex ideas more clearly
- Reframing concerns without dismissing them
- Prospect conversations
- Needs discovery
- Communicating recommendations
- Managing objections and difficult conversations
- Improving confidence and conversational flexibility
Learning Outcomes
By the end of the programme, participants will be able to:
- Recognise how language and communication patterns affect client interactions
- Apply rapport-building techniques appropriately
- Use active listening to better understand client priorities
- Apply structured questioning techniques during needs discovery
- Communicate and frame information with greater clarity
- Adapt communication approaches during different stages of the client conversation
Contact
Let’s Talk
Have a question or want to learn more? Get in touch with our team and we’ll be happy to help.
Phone
+65 6123 4567Address
123 Orchard Road
Singapore 238888
Office Hours
Monday – Friday
9:00 AM – 6:00 PM